Technical Repairs Administrator

Hays Specialist Recruitment Limited ,
Market Harborough, Leicestershire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Repairs, Customer Care, Administration Your new company My client are a successful and growing manufacturer and supplier of niche technology, they have seen significant growth and success recently and as a result they are looking for a Repairs Administrator to join their Customer Care team. Your new role Working as part of the customer care team, you will be responsible for responding to customers and engineers by phone and email. Taking calls and logging issues, understanding the nature of the call and the urgency. Working closely with the support desk engineer, passing calls and receiving details of solutions. Recording all interactions with customers, and acting as their champion, keeping them updated throughout the process. You will also order parts, spares and other consumables. Any general administrative duties as required. What you'll need to succeed You will have excellent people skills with an engaging telephone manner. Strong organisation and attention to details. Be proficient in Word, Excel and Outlook. Be able to work quickly and accurately. Experience of delivering to targets and KPI's What you'll get in return You will be rewarded with a competitive salary and stimulating work, a supportive team, moderns working environment with on site parking a competitive salary. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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