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Integra People
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West Chiltington, West Sussex
Helpdesk Operative / Operator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Helpdesk Operative / Operator West Chiltington Permanent £18,000 - £25,000K Working with one of the UK’s most recognised Air Conditioning Company. As a company they offer their clients Design, Installation and Maintenance/Service of Multi-outlet retail companies which have Retail Units and Offices throughout the UK. Only using the best Products and Systems in the industry they are quickly becoming the leading Air Conditioning Company in the UK. My client is currently recruiting for several Helpdesk Operatives/Operators in West Chiltington. Working in a team you will be dealing with Customers/Clients, Engineers and senior Management via the phone and emails, coordinating the work flow and assisting with any issues on to the internal system to ensure each task/log is dealt with correctly and efficiently to the companies high standards. Some of your main responsibilities will include, but aren’t restricted too: Answering calls and emails Recording data accurately on systems and ensuring it is passed to the relevant departments Raise work-tasks / job cards and distribute these direct to the engineering workforce, ensuring the response times falls within the agreed SLA. Close all completed tasks and monitor task performance against both response and completion SLAs. Support the Helpdesk Manager with the production of daily, weekly and monthly performance related reports based on established KPIs, SLAs. Helping to build excellent relationships with colleagues, staff, contractors, other customers and the wider working communities. The Ideal Candidate will have some of the experience below, it is not essential to have it all: Proven experience of working in a Call Centre or similar environment Knowledge of the CAFM systems such as 'Clik’ or 'Maximo’ Experience of speaking and dealing with Engineers Business Administration experience in a Facilities Management background. The role is a permanent position and is full time Monday to Friday. They are looking to pay a very completive rate of pay depending on your experience. For more information or to discuss the role please apply with a copy of your CV or call and ask to speak with the FM team.