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Saffron Building Society
,
Little Chesterford, Essex
Customer Solutions Assistant
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
About Us At Saffron, it is our belief and vision that everyone should feel comfortable to manage their finances. Our culture is reflected in our values; our aspiration to be brave and curious working with agility and drive. We are proud to be a diverse and inclusive Society that promotes a sense of belonging by allowing our people to bring their full selves to work every day. We are dedicated to providing a safe environment where individuality is celebrated. Overview of the Role We are excited to introduce a brand new department to the Society; Saffron Solutions Centre, a centralised unit responsible for the handling multi-channel customer communications via the telephone, web chats, and email correspondence relating to Savings, Mortgages and general enquiries. Our successful Customer Solutions Assistants would possess natural communication skills along with a real passion for delivering exceptional customer outcomes. Previous experience working in a customer-focused role would be highly beneficial along with good administrative and people skills. Key Responsibilities: To ensure that all customers enquiries are dealt with professionally and promptly Promote the benefits of savings reviews to customers through proactive conversations Carry out transactions for customers with online savings accounts Ensure compliance actions are completed within appropriate timescales Respond to all enquiries, including savings, mortgages and general enquiries, received through the team and directing them to the appropriate person as necessary Make outbound calls to customers to include retention of business, service calls and sales calls Meet individual service standards as determined by the Society Handle administration tasks relating to customer requests and the needs of the Society Make referrals to our third party partners where relevant In return, we can offer you a starting salary up to £19,000 (pro rata) along with our exceptional rewards and benefits package. Our Saffron Solution Centre will be open to customers between the hours of 8am-8pm. We have four permanent roles available; working hours for each contract are, 08:00-13:00, 10:30-14:30, 16:00-20:00 or 17:00-20:00. Our successful Customer Solutions Assistants will be required to work Saturdays (9am-1pm on a rota basis) for which we pay an additional £60 per Saturday worked. If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.