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Reed
,
Sandhurst, Berkshire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Based in Sandhurst £21000 This role on their Customer Service Helpdesk is busy and varied and would suit a candidate who can multi-task while remaining calm and friendly. The role of Helpdesk Administrator will include:- Answering incoming calls and emails from Clients Passing queries or enquiries to most relevant department Ensuring works are completed within agreed timescales On the Helpdesk role, you will:- Have regular contact with clients so a confident telephone manner is essential Be flexible and adaptable, as each call is different Be able to think on your feet, to find the best possible solution for your clients Candidates from the following background are welcome to apply:- Contact /Call centre Any helpdesk experience Administrative experience Must have: • Excellent phone manner • Good written and communication skills in English • Good numerical skills • Good IT skills – especially Microsoft Excel, Outlook & Word • Good organisational skills – have a meticulous eye for detail • Team player – willing to learn new skills and adapt to the business needs Working hours 9-5:30pm Monday – Friday.