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Certas Energy
,
Norwich, Norfolk
Customer Service Advisor
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Job Type: Full-time |
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Overview
We are looking for a Customer Service Advisor to join us in our Norwich office. This position is a permanent role, working 40 hours per week. In this role you will provide first class customer service to our customers that purchase domestic heating oil from Certas Energy. You will support our sales teams in maximising customer retention, and deal with customer queries and complaints. Demonstrating excellent written and verbal communication skills, you will resolve inbound customer queries and ensure customer data is kept up to date to improve efficiencies and reduce queries. In order to enable us to continuously improve, you will pro-actively call customers to review our service delivery. As a Customer Service Advisor for Certas Energy you’ll have access to: Competitive salary Brand discounts through Certas group scheme Experience working for the UK's largest independent fuel distributor We’re looking for: Previous experience in a customer service based role Ability to build rapport with customers Ability to handle customer objections and complaints Excellent listening and communication skills Good organisation skills and ability to prioritise Empathy and professionalism when dealing with customers Company Information: We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships. It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.