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Technique Recruitment Solutions
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Norwich, Norfolk
Customer Technical Support
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Job Type: Full-time |
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Overview
My client are a leading global machinery manufacturer based in Norwich. Due to internal promotion they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 25% travel with visits between 2 days-2 weeks on average The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package Key Accountabilities Continuous improvement and development of product performance at customer sites. Provision of Technical Support to customers and Agents as required by completing the key duties outlined below. Development of Communication between company, Agents and Customers. Key Duties and Responsibilities Undertaking audits of installed equipment and Field Service effectiveness Visit packhouse/customers as directed, to determine a mutually satisfactory labelling solution to label difficult to label products. Participation in product/component trials. Developing a complete understanding of all customer related equipment requirements. Investigate and develop labelling improvements and work with Engineering and Production to implement those changes. Participate in the "Market Management Group" approach to supporting the various regions around the world. Improvement of Labelling Best Practices and Equipment Performance Specifications. Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment. Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager. Translation of Equipment Requirements to enable a suitable linkage between Engineering and Marketing functions. Training Sales & Marketing, agents and customers on the features of equipment Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives. Visit potential customers as directed, world-wide to ensure that labelling systems are specified correctly. Establish and maintain a "Case Study" file advising typical installation layouts for the various product types. Collect suitable information to enable preparation of line layouts for submission to the Agent/Customer until a satisfactory solution is concluded. Liaison with third party Equipment manufacturers to ensure correct integration of equipment. Person Specification Degree in an appropriate subject or equivalent qualification or experience Proven knowledge of working with agents, customers and internal stakeholders of an international organisation. Proven knowledge of customer service, preferable in a Fresh produce environment Managing Operational budgets Producing and reading reports Excel, Microsoft Word, Outlook intermediate level Data analysis and presentation Full UK Driving license with no travel restrictions Technique Recruitment Solutions are a specialist engineering recruitment company based in Norfolk