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Brockworth, Gloucestershire
Claims Handler - TLN
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Job Type: Full-time |
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Contract Type: Permanent |
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Salary: £17.5 per annum |
Overview
Claims Handler - Total Loss Negotiator Gloucester Permanent £17,500 - 37.5 hours per week We are currently looking to recruit Total Loss Negotiator to join one of the UK's leading Insurance providers. We are looking for enthusiastic individuals who pride themselves in providing excellent customer service to join our Total Loss department and take on their own allocated number of claims to negotiate settlements through both written and verbal communication with our Policy Holders. As a Total Loss Negotiator you will be acting as the primary contact for Ageas Policy Holders who are looking to negotiate the settlement of their claims providing an excellent customer journey. You will be responsible for managing your own caseload to ensure claims are settled quickly and as economically as possible whilst making sure the notes stored on the system are up to date and accurate. The main duties of the Total Loss Negotiator are: - Manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. - Provide guidance to customers and help influence their decisions to protect claims cost and where possible provide a one stop shop. - Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and department, fraud and FCA guidelines. - Provide customers with a quality service in line with the Claims Guiding Principles. - Ensure that during the claim handling process company standards, procedures and compliance are followed. - Ensure the accuracy of reserves, diary and recovery fields. - Provide effective internal and external communications in order to achieve a quality service in line with departmental objectives. - Settle allocated claims to Ageas financial advantage. Requirements to become a Total Loss Negotiator: - To be a skilful communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers. - An experience negotiator - desirable. - Computer literate. - Ability to demonstrate a high standard of customer service. - A positive attitude and a flexible approach to change and team working. - Minimum C Grade in Maths and English - or equivalent Benefits - Annual salary review with the opportunity for growth - A competitive pension. - Excellent holiday package with the opportunity to also buy extra days. - Discretionary annual bonus - this will be dependent on personal and company performance. - Life assurance of 4 x salary with the option to flex up. - Return to work programme scheme. - Onsite amenities such as; restaurant, chill out room, secure bike racks, free internet. - Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme etc). There is also a park and ride service to site. This is a great opportunity to source work within a valued employer that offers growth and a great work life balance. Links: