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Brockworth, Gloucestershire
Claims Handler - TPA
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Job Type: Full-time |
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Contract Type: Permanent |
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Salary: £17.5 per annum |
Overview
Claims Handler - Third Party Assist Gloucester Permanent £17,500 - 37.5 hours per week We are currently looking to recruit Third Party Assist Handlers to join one of the UK's leading Insurance providers. If negotiation and persuasion is something you pride yourself on, then this is the environment for you As a Third Party Assist Handler, you will be representing the liable Policy Holders for Ageas Insurance Ltd. Communicating, negotiating and efficiently prioritising your case load whilst offering our services to Third Parties including Credit Hire Companies. We are looking for resilient, persuasive and proactive individuals who have a confident telephone manner, as you will often be dealing with a range of stakeholders from the Policy Holder to Third Parties. The main duties of the Third Party Assist Handler are: - Working with autonomy and talking persuasively to customers to settle claims quickly and effectively. - Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service - Provide a level of quality customer service in line with the Claims Guiding Principles. - Be accountable for resolving complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers. Requirements to become a Third Party Assist Handler: - Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to Third Party Policy Holders - The ability to influence and persuade others to your way of thinking. - Experienced in multitasking and prioritising your own workload. - Computer literate with the ability to learn new systems. - Ability to demonstrate a high standard of customer service. - Positive attitude and a flexible approach to change and team working. - Minimum C Grade in Maths and English GCSE - or equivalent. Benefits - Annual salary review with the opportunity for growth - A competitive pension. - Excellent holiday package with the opportunity to also buy extra days. - Discretionary annual bonus - this will be dependent on personal and company performance. - Life assurance of 4 x salary with the option to flex up. - Return to work programme scheme. - Onsite amenities such as; restaurant, chill out room, secure bike racks, free internet. - Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme etc). There is also a park and ride service to site. This is a great opportunity to source work within a valued employer that offers growth and a great work life balance. Links: