Customer Service Team Leader

Woven ,
Swindon, Wiltshire
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

Friendly close-knit team environment Free on-site parking Free tea, coffee & fresh fruit Working in a fun environment with plenty of opportunity for progression Do you want to work for Woven’s brand new and exciting Client? Do you want to work for a world leading media and entertainment business that manages some of the most respected brands in major European Markets? Are you passionate about motivating your team to provide exceptional customer service? Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience? Would you like to work somewhere that offers genuine career progression and advancement opportunities, where people are rewarded for their achievements and hard work? If you answered YES , then we would love to hear from you The Role Job Title: Customer Service Team Leader Job Type: Permanent Location: Swindon Annual salary: £22,000 Hours: Full Time - Shifts between 8am-9pm, Mon- Sun (including working 1 weekend in 2) You will be working as a customer service team leader for our brilliant new client a market leading entertainment business , so this really is an exciting time to get on board In this role you will be working as part of our exciting new team overseeing a team of customer service advisors and motivating them to deliver exception levels of service. All whilst ensuring our client’s customers have the best experience possible You will be responsible for making sure all SLA’s and targets are met. You will support your team to drive productivity for advisors dealing with questions, queries and sales, as well as upselling additional product and the latest deals Our solution will deliver a truly omni-channel experience for customers and colleagues alike. Complementing voice calls with email and into chat, social and private messaging - all supported by our innovative tPoint technology solution. We are going to make every moment magic for our client’s customers - and for our colleagues that service them About You We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers experience as incredible as it possibly can be Keeping an eye on what’s new in the entertainment world and being social media savvy is key. You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will be an inspiring team leader or supervisor, preferably from a contact centre background. You will be an excellent communicator who is able to motivate and manage a team to success. You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must Key Attributes Strong communication skills Excellent customer service skills Previous Team Leader or Supervisory experience Digital Savvy Benefits 25 days Holiday 5% Pension Contribution Life Assurance x4 basic salary Eyecare Scheme 5 x Pension ER 5 x Pension EE 10% Performance Profit Share 10 days sick pay Free Tea, Coffee and Fresh Fruit Plus, many more as part of our Flexible Benefits Scheme Closing Date: 25th March 2020 To Apply To apply for this really exciting opportunity please send us your CV ASAP We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us

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