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Recruitment Genius
,
London, Greater London
Desktop Support Analyst
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Desktop Support Analyst Do you want to become a part of a growing, friendly and proactive Desktop team? Working for an award-winning retail technology company who provide IT support to high end Retailers and Hospitality with clients such as Ted Baker, Starbucks, Pizza Hut, Vue Cinemas and many more. They are looking for an enthusiastic Desktop Support Analyst with a pro-active approach to working, to provide quality 2nd line desktop support to IT users for their Retail and Logistics client. Where will you be working? You will be based primarily working from their different client locations in London as an extra resource to cover workload/annual leave. What they will ask you to do? Using your troubleshooting skills, you will be taking ownership of desktop support issues whilst using remote management tools to remotely assist users and deploy software. Responsibility for the creation of support documentation and procedures will also be required. Logging end user calls on internal helpdesk system and assign relevant priorities and escalation path. Proactively monitor all alerts setup internally and raise tickets as necessary. Complete regular daily system and application checks. Carry out regular monitoring and patching program to estate server environment. Support rollout of new applications and updates to existing applications. Striving for continuous improvements, you will work to exceed their customers' expectations. The role is customer-facing, so excellent customer service and communication skills are required. Is this role for me? If you can answer "Yes" to the following, then this role could be for you. Do you have experience in? - Installing, supporting and troubleshooting Microsoft Windows 7 and 10? - Must have at least 2-3 years' experience as 2nd line support analyst - OS Mac experience - Supporting Microsoft Office based applications, Internet Explorer, Office 365, Outlook Web Applications and Mobile Communications? - Active Directory user administration? - Microsoft Exchange user administration? - Using remote assistance/remote desktop services? - Installing software/applications? - Remote troubleshooting techniques? - Understanding of basic network communications, TCP/IP, DNS & DHCP? - Diagnosing, troubleshooting and resolving desktop related issues?