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Kube Recruitment
,
York, North Yorkshire
Customer Contact Advisor
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Job Type: Full-time |
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Salary: £17,940 per annum |
Overview
CUSTOMER CONTACT ADVISOR SALARY STARTING AT £17,940 (Rising) WITH THE OPPORTUNITY TO PROGRESS Must drive due to the location -Accessible from York, Knaresborough, Harrogate and Leeds by car Benefits - Up to 33 days’ holiday including bank holidays plus long-service increase, Great flexi-time arrangement available, Government workplace pension, Free parking and hot drinks, Free work wear, On site crèche, Staff discount, Free onsite gym Would you like to work for a business where you can have a progressive career and who reward you with excellent benefits? An exciting opportunity has arisen for a Customer Contact Advisor to the customer services team. The office is open seven days a week and you will be required to work on a rota basis, working one Saturday every 4 weeks and one Sunday every 7 weeks As a Customer Service Specialist, you will be working within a friendly and supportive team. You will be working in the Customer Service Department- this office is open seven days a week and you will be required to work on a rota basis, working one Saturday every 3 weeks and one Sunday every 6 weeks. You will work 1 late evening a week (with a late start) 37.5-hour week. Great hours where you get plenty of down time Main responsibilities of our Customer Service Specialist: Competently provide quotes, answer queries regarding our websites/products, process existing policies outlining any specific term/conditions which clients should be aware of. Amend and understand existing policies, including the direct debit guarantee and FSA scripts. Issue all policy documentation with the relevant inserts. Receive incoming calls, make follow up calls to both clients and brokers directly, following diary procedures Deal with queries Follow rules and understand and how compliance affects your role. Policy termination and return of premiums. Meet/exceed targets and demonstrate examples of this within daily tasks, for staff file. Successfully complete Review Exercises where necessary. Requirements of our Customer Service Specialist : Must have a good telephone voice Must have good pc/keyboard skills Full training will be given Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.