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Travel Trade Recruitment
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London, Greater London
Luxury Cruise Consultant
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Our client is a successful and well known Luxury Cruise Specialist based in Central London and they are seeking a Luxury Cruise Consultant to join their team. The Job: Sales §Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings §Deal with enquiries professionally §Keep up to date with new products on the market, new brochures, special offers etc §Maximise earning potential of each client by offering air upgrades, additional hotel nights etc §Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls §Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth §Follow up on all enquiries, quotes, brochure requests by phone or email §Telephone selected clients with new cruise line information, event details or offers. §Proactively develop business through consistent follow-up of sales leads Administration §Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner §Handle new enquiries adding names and email addresses to mailing list §Ensure presentation of all information is in accordance with company policies §Ensure client preferences, interests, details etc are added to client records §Ensure appropriate information is added to Knowledge Base Customer Relations §Attend and host ship visits §Attend and host client functions §Take a leading role amongst your colleagues at clients events and for client consultations §Develop personal relationships with clients/suppliers §In the absence of the Reservations Manager attend to customer relations issues Business Development §Take an active role in proposing improvements to systems, products sold, working practices The Package: My client is offering a competitive salary package from £24,000 plus monthly team bonus. Interested? To register your application for Luxury Cruise Consultant, please submit your CV by Clicking 'Apply' now Please note: Due to the volume of applications received only candidates shortlisted will be contacted