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Randstad Business Support
,
St Asaph, Clwyd
IT Support Engineer
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Salary: £20000 - £27000 per annum |
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Overview
IT Support Engineer Are you passionate about IT? Do you have experience providing exceptional IT support and customer service? An opportunity has arisen for a qualified IT Support Engineer to join an international IT company based locally who are expanding their team. My client is looking for an IT professional to work within the technical support team and provide support to customers to resolve reported incidents efficiently and effectively. If you have a positive, can-attitude and you have a strong technical support background, please get in touch today Benefits: Vibrant, relaxed work culture Free car parking Training and support Progression opportunities internally Responsibilities: Working to tasks set by the support manager To perform duties with supervision and know who to ask when required Support customers with the Application and provide support/training when required Start and stop application services Run scripts on a Linux environment and knowledge of Linux commands Restart Apache Web server Query and Update SQL Database Understand the process of the Transfer of Electronic Data files to and from the company for each customer environment Understand how XML is used to create EDI files Confident in call logging application to enable the logging and updating of calls Ensure support incidents are handled within SLA Keep up to date with training and new updates to the application To adopt a flexible approach to working hours within reason To co-operate with the company on personnel progression Skills required: Strong attention to detail A positive, can-do attitude Strong technical skills and ability Excellent customer service skills If this great opportunity sounds of interest and you have the above skills and experience, please apply for this position today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. This job was originally posted as www.totaljobs.com/job/89807920