Head of IT Service Management - Liverpool £49,661 - £59,295

Michael Page Technology ,
Liverpool, Merseyside
More Details
Job Type: Full-time
Salary: £49,661 per annum

Overview

Head of IT Service Management - The Disclosure & Barring Service - Liverpool - (£49,661 - £59,295) Client Details DBS helps protect the most vulnerable groups in society by allowing employers to make safer recruitment decisions. This is an opportunity for you to make a real difference both within the organisation, and for citizens in England and Wales. We are just about to launch our new 5-year strategy, DBS 2025, which sets out our goals and focuses for the next 5 years. This will focus on Our Quality , Our People , Our Profile The organisation relies heavily on its technology platforms, as do the citizens and vulnerable groups who benefit from the outcomes. However, there is a significant opportunity to drive the next stage of technology advancement in this area. We are delighted to be partnering exclusively with DBS to recruit a key role within their IT leadership team; with a new five-year strategy about to launch and new strategic partners in place, this is undoubtedly an exciting time for DBS technology teams and the wider business as they look to develop and modernise their services. Description The key responsibilities of the Head of IT Service Management are: Provide strategic and operational leadership to the DBS IT Service Management function and understand its future capability. Facilitate the development of a DBS SIAM function in partnership with strategic suppliers with a view to bringing the function in-house over the next two years. To lead on the tactical and day to day operational relationship with all IT service and system suppliers to the DBS. Represent the DBS on all service design, transition and operational IT Service Management issues and planning with external suppliers as part of current and future IT projects. Own the DBS Service Catalogue, ensuring that services meet agreed business requirements and can be delivered by internal and third party service providers. Manage all service change in accordance with good practice and Enterprise Architecture governance. Profile To be considered for the Head of IT Service Management, you should demonstrate the following: Demonstrable track record of leading IT professionals and external service providers to deliver IT services ITIL V3 Expert certification or equivalent experience Working knowledge of an Enterprise Architecture framework Extensive experience of working in complex multi supplier environments Experience of delivering IT services across all stages of the IT service management lifecycle Experience of operating within an Agile delivery environment Experience of working within a SIAM environment Ability to establish and maintain senior level relationships and influence at all levels Excellent communication and influencing skills demonstrable at all levels and across all stakeholder and delivery groups Job Offer The salary for the Head of IT Service Management post will be £49,661 - £59,295 Benefits Generous annual leave entitlement (25 days rising to 30 days after 6years service plus 9 public and privilege days) Civil Service Pension scheme providing excellent pension arrangements, offering a defined benefit scheme designed to support you and your dependants; complimented by generous employer contributions, life assurance cover and the ability to further increase your pension. Excellent maternity, paternity and adoption schemes (after a qualifying period); Commitment to the health and wellbeing of our employees; Employee Assistance Programme; Flexible working opportunities; Eyecare voucher scheme; Occupational Health Service including referrals for counselling and physiotherapy; 24/7 Counselling and wellbeing service This role can be based in either Liverpool or Darlington, travel between both sites will be required

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