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NRG PLC
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Gateshead, Tyne and Wear
Technical Support Lead
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Job Type: Full-time |
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Salary: £36,000 per annum |
Overview
NRG are delighted to be working with a rapidly growing IT business providing end-to-end business technology including infrastructure, connectivity, voice, managed and support service solutions. Our client is looking to recruit a motivated and experienced Technical Support Lead will be responsible for managing a team of engineers and assisting with a wide range of technical issues. Key Responsibilities: Supervising, mentoring and developing a team of third line engineers Resolving complex IT issues in the form of incidents and problems Identify reoccurring technical faults and liaising with other internal departments or external customers Team management Identifying potential future technical issues and presenting these to the Escalations Manager Managing critical IT outages with customers and using the Escalations team to quickly and efficiently resolve the situation. Skills and Experience Required: At least 5 years’ experience in IT Ability to manage team members effectively Excellent understanding of general server, storage and networking technologies. CCNA or CCNP VMWare Windows Server Windows Exchange Strong troubleshooting ability Customer focused Excellent communication skills You may, on occasion, be required to work at customer locations across the UK. It is expected that the successful candidate will be able to accommodate changes in their working hours and available to work weekends and evenings if required. Salary - Up to £44k DOE