ePortfolio Helpdesk Assistant

Morgan Spencer ,
London, Greater London
More Details
Contract Type: Contract
Salary: £13 per hour

Overview

ePortfolio Helpdesk Assistant Purpose To assist with all activities relating to the CPD Programme, and to provide technical support on the use of the CPD/Revalidation and Training ePortfolios Main duties Areas of responsibility include, but are not limited to: - To assist with internal and external enquiries to the office made by correspondence, telephone, email or in person, in relation to CPD/Revalidation and Training ePortfolio requirements - To advise doctors about their progress in the CPD cycle - To deal with new CPD registrations (UK and overseas) and online activation of the CPD ePortfolio - To set up and activate Training ePortfolio accounts for eligible UK College Members, or registered UK Trainees (as advised by the Trainees’ Registrar) - To provide individual tutorials, on the telephone or in person, about the technical use of the CPD/Revalidation and Training ePortfolios - To support users unable to perform specific operations on the CPD/Revalidation and Training ePortfolios, e.g. uploading CPD/Revalidation evidence or adding/editing training post information - To be involved with the updating of the manual and FAQs on the technical use of the CPD/Revalidation and Training ePortfolios to improve user experience - To report to the website manager errors in the CPD ePortfolio, for appropriate rectification - To report any Training ePortfolio errors to the provider, for appropriate rectification - To give demonstrations of the CPD/Revalidation and Training ePortfolios to groups of people, as required - To assist in the development of the new CPD/Revalidation and Training ePortfolios PERSON SPECIFICATION Education requirements Desirable criteria - Educated to degree level or equivalent Experience Essential criteria - Experience of providing a helpdesk service and dealing with user enquiries - Experience in carrying out a wide range of tasks and delivering to competing deadlines Desirable criteria - Experience and comfortable in working with clinical and non-clinical staff at all levels - Some experience of the medical field and/or education - Experience of working in the not for profit sector Skills and abilities Essential criteria - Excellent customer service skills - Ability to provide patient and knowledgeable service to a wide range of customers - Excellent organisational and administrative skills - Effective communication and interpersonal skills - Ability to relate to and work with people at all levels - Ability to work effectively in a team - Commitment to personal development - Good IT skills and strong working knowledge of Microsoft Office (Word, Excel and PowerPoint) Desirable criteria - Excellent knowledge and understanding of the medical education pathway, from entry-level training through to continuing professional development and national requirements for revalidation for licensed doctors Other requirements Essential criteria - Ability to maintain confidentiality Desirable criteria - Understanding of the NHS Competencies 1.Personal effectiveness - Takes ownership and organises self to deliver results - Is reliable, consistent and demonstrates a positive “can do” attitude - Solves problems by selecting from well-defined procedures 2.Quality - Is skilled and knowledgeable in own functional area - Seeks improvement and takes responsibility for self-development 3. Communication - Communicates courteously, clearly and effectively with colleagues and external customers - Adjusts communication style to suit situation and audience 4.Working together - Builds good working relationships - Contributes to the success of the team - Demonstrates a commitment to equality of opportunity and dignity at work 5. Customer focus - Provides a high quality customer service - Builds rapport with customers and treats them consistently and well 6. Managing change - Adapts to and manages change effectively - Is open-minded and seeks innovation

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