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Cloudwise Solutions
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London, Greater London
Desktop Support Engineer
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Desktop Support Engineer London £30,000 - £35,000 Depending on Experience Cloudwise Solutions are currently working with a growing Managed Services provider who are currently looking to add a permanent London based Support Engineer to our rapidly growing Managed Services team. This role will be based onsite permanently with one of our London based clients where you will be joining an existing team of employees. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure. The role of Desktop Support Engineer: Resolving support requests directly from the managed service client, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution. Responding to and owning the end-to-end management of issues raised by customers through to resolution including ability to analyse and identify the root cause, fix the problem and communicate with the customer. Advance troubleshooting to diagnose, investigate and resolve incidents requiring deeper problem management. Leading technical response to incidents Creation of documentation for support and solution design. Delivering change management as required to support customer's IT services. Advising clients and Service Delivery Managers on technical best practice and solutions that will resolve, improve or streamline IT services. Implementing client and internal projects on your own or as part of a team either remotely or onsite to deliver new solutions or service upgrades to IT services. What we are looking for: Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity. Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required. Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre. Current MCSA/MCSE and/or equivalent certification or ability to demonstrate a similar level of knowledge. Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills Experience of automating and packaging desktop applications is essential Technologies: Office 365 and Microsoft Azure Networking knowledge covering Cisco LAN/vLAN/WAN technologies Previous experience of working within an IT Managed Services provider environment with multiple clients Why Join? Our client are one of the largest Microsoft Gold Partner IT Consultancy in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider with a growing client base in London. We eat, breath and sleep technology - do you? If so, then this is the role for you where you will be working with the most cutting edge technology to ensure delivery of our clients requirements. As a company, you would be joining us at a very exciting time, and you will be provided with ongoing support, training and development to allow you to develop your skills and shape the career you really want. Our team are talented, dynamic and committed professionals and we would love to hear from you if you are passionate about innovative technology solutions. We offer highly competitive salaries, along with an excellent benefits package with regular training and certification opportunities, and annually send employees to conferences around the world such as the Microsoft Ignite conference. Still not convinced? We have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees individual needs to make work-life fit around personal life. And above all, we are a genuinely nice bunch of people.