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Wilmington plc
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Enderby, Leicestershire
Receptionist
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Job Type: Full-time |
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Salary: £16,000 per annum |
Overview
Why do we want you? We want you because you are an experienced Receptionist / Administrator / Administration Support with exceptional customer service skills. Receptionist and Administration Support Location: Leicester - LE19 1SU Salary: £16k - £18k DOE Employment Status: Full Time - Permanent A bit about us Wilmington plc is a company with a difference. Over the years we’ve grown by acquisition and as such we have many unique businesses in our portfolio. Mercia Group is one of them We are Mercia incorporating SWAT (part of Wilmington plc Professional Division) and we're one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Main Purpose of Role We're looking for someone to join our team who has fantastic customer service skills, a professional communications style and a can do attitude. Key responsibilities include: - Answer telephone calls, assist with client queries and be able to take and relay accurate messages. - Welcome guests to the building, sign them in, offer drinks and inform the correct person of their arrival. - Develop an understanding of what each department in the business does and who to pass telephone calls through to. - Help clients with queries relating to course bookings - Assist with administration tasks as and when required. - Deal with couriers and deliveries. - Deal with arrival post and afternoon outgoing post using a franking machine. - Build relationships with the immediate team, other departments, venues, agents and Wilmington companies. - Organise buffet lunches for internal meetings as and when required. - Order stationery and monitor stock levels. - Scanning and filing documents. - Assist with any other office duties as and when required. Skills and Experience Required - Experience in the same or similar role - A professional office and telephone manner. - To be focussed and able to manage your own time. - To be able to use own initiative but also able to ask for help when necessary. - Good use of English both verbally and written. - Good listener and able to extract the appropriate information. - Organised, able to prioritise tasks, meet deadlines and work under pressure. - Able to work independently and as part of a team. - Experience of working in a busy office environment in a reception role and of transferring telephone calls. - Previous experience of using internal company databases. - Good level of grammar and punctuation in written communication. - Good understanding of Microsoft packages such as Word, Outlook and Excel. Prior experience with Excel would be advantageous. "We are committed to equality, equality of opportunity and valuing diversity"