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Corrigan Bentley Recruitment ltd
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Dyce, Aberdeen, City of Aberdeen
Customer Service Advisor - Freight Forwarding - Aberdeen
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
The Customer Service Advisor is responsible and accountable for (but not limited to) the following: • Assisting with the onboarding of all new clients, ensuring a smooth transition to our service • Working closely with Sales team to win new work and maintain positive relationships with current clients • Fully conversant with all in-house systems • Accurate and complete entry of consignment and client information to the system • Ensure all monthly KPI’s are met and billing requirements are achieved in timely manner • Participate in weekly team meetings to discuss workload, issues and opportunities • Provide competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought. • Resolving day to day issues with Clients and Vendors including issuing NCR’s • Feedback any operational issues to Manager who will filter to Sales Department to develop further business. • Full understanding of Compliance Programme working closely with Customer Service Manager & Regional Compliance Manger for latest edition of trade sanctions etc. • Ensure Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations • Providing advice to clients on all aspects of importing/exporting cargoes • Follow client Standard Operating Procedures (SOP’s)