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Acorn Recruitment And Training
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Tiverton, Devon
Customer Service Officer
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Contract Type: Contract |
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Salary: £10 per hour |
Overview
New Customer Service Officer opportunity with a Public Sector based in the Tiverton area Job title: Customer Service Officer Working hours: 1 x 18.5 hrs p/w for 7 weeks or 1 x 37hrs p/w for 8 weeks to start on or around the 2nd March 2020. Location: Tiverton Pay: £10 p/h Key activities: To deal with enquiries made to Customer First relating to any aspect of the Public Sector services and procedures: Issuing tickets, visitor passes, greeting all customers, etc. Dealing with all enquiries for all services and providing a switchboard facility for services outside of Customer First. Responding to all emails sent to Customer First; logging requests for service or forwarding on to relevant service areas. Processing on-line forms. Acting as the first point of contact for all customers and aiming to resolve 80% of all initial enquiries at that first point of contact. To record and monitor complaints, comments and compliments from customers, ensuring all calls are logged and resolved in accordance with the corporate procedure. To carry out customer satisfaction feedback surveys for all services identifying areas for development and in all cases aiming to improve the customer's experience when contacting the Client. Skills required: NVQ Level 2 in Business Administration or equivalent experience Demonstrable experience of working in a busy office Customer service General office administration Be competent in the use of computer systems i.e. Microsoft Office or equivalent Practical approach to problem solving with the ability to carry out wide ranging tasks Able to plan or prioritise effectively Excellent organisation skills Desirable: Direct experience of Local Government services Call centre experience If this role sounds of interest to you, or for further details, please apply, or contact Judyta at Acorn Recruitment, Tiverton Branch.