Junior Service Desk Analyst

DXS Limited ,
Wrecclesham, Surrey
More Details
Job Type: Full-time
Salary: £16,000 per annum

Overview

DXS has been providing clinical decision support to the healthcare sectors in the UK for the past ten years. Operating in the Med-Tech space, DXS is an accredited provider of applications to the NHS. Point-of-Care is our signature product which is a comprehensive clinical decision support system (CDSS) that incorporates elements of both document and workflow management, Directory of Services management and Medicines management.DXS strives to continuously improve and develop applications that support better care, save time for busy clinicians, and empower patients. As a result, the opportunity has presented itself, for strong candidates with the right skills and a can-do attitude to join our great team and be part of the important work that we do. Key Responsibilities will include, but are not limited to: Interact with Customers via telephone & email Provide remote support to Customers Log incoming Customer requests through ITSM software Process additional workload assigned by Team Leader & Service Delivery Manager Prioritise workload daily Work as a Team and individually to spot trends relating to Customer reported issues Remain up to date on current known faults Experience and skill set required: Computer literacy required Proficiency using Windows 7, 8 & 10 OS Experience using Microsoft Office applications (Word, Excel etc.) Keen interest in computing desirable Excellent time management skills Ability to prioritise tasks throughout the working day, acting on customer needs Strong organisational ability Good written and verbal communication skills Attention to detail Ability to collaborate within a Team Experience of working in a Service Desk role (desirable) ITIL foundation (desirable) We offer: Full training on our bespoke software 24 days of holidays increasing with years of service plus bank holidays Private Healthcare option KPI incentives

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