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Atlas Recruitment Group Ltd
,
London, Greater London
2nd/3rd Line Support Engineer
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Salary: £35000 - £45000 per annum |
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Overview
2nd/3rd Line Support Engineer - MSP experience is essential Managed Services Provider Microsoft Partner Up to £45,000 London 2nd/3rd Line Support Engineer - Managed Services Provider (MSP) - Microsoft Partner - London. A 2nd/3rd Line Support Engineer is urgently required by a leading Managed Services Provider in London. You will have the opportunity to progress into a dedicated 3rd Line and Project Engineer positions very quickly due to the personal development programmes that are in place with the business. The 2nd/3rd Line Support Engineer will be a senior figure on the Service Desk so will be responsible for mentoring Junior Engineer's and being an escalation point within the team. The 2nd/3rd Line Support Engineer will be responsible for; Handling escalated service requests Supporting and mentoring Junior Engineer's Identifying knowledge gaps within the team Prioritising and managing multiple open cases at any one time Making recommendations to the business on how to improve processes Working out of hours on a rotational basis to support clients after business hours The 2nd/3rd Line Support Engineer will have; Experience working for a Managed Services Provider (MSP) - Essential Experience troubleshooting servers Virtualisation experience Firewall troubleshooting experience Connectwise or Labtech - Desirable This is a fantastic opportunity for a 2nd/3rd Line Support Engineer to work for a rapidly expanding Managed Services Provider who have a clear structure in place for progression. You will be fast tracked into a 3rd Line Support Engineer position as well as having the chance to gain Microsoft Certifications. This job was originally posted as www.totaljobs.com/job/89948668