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H Seventeen
,
Ilkley, West Yorkshire
Customer Service Adviser
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
Customer Service Adviser We are privileged to be recruiting for a leading software company based in Ilkey. Due to continued growth and business wins they require a Customer Service Adviser to join the team. The key role of the Customer Service Adviser will be to speak to all client Accounts over the phone, after they have been allocated to make sure things are running smoothly for them, answer questions, deal with any problems and report back to the managers of the business. Other key tasks for the Customer Service Adviser include - Writing Client Contact Reports Arranging and setting up additional client training Support Queries and report writing Responding to e-mails Dealing with product add-ons / cancellations Developing client relationships Variety of Administration duties We are looking for candidates who have customer service background, ideally on the phone however other backgrounds would be considered. You will need to be very accurate with writing, grammar etc as you will write a number of reports / e-mail and be good on the phone as the role involves speaking to clients over the telephone. There is a great starting package of £21,000 per annum, 33 days holiday, private health care, pension and a number of other benefits. Office hours - Monday - Friday 9.00am - 5.00pm If you are interested in this role and would like to know more than please submit your CV for immediate consideration. Ref Customer Service Adviser 33 Customer Service Adviser