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Manchester, Greater Manchester
Agency Support Advisor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
The purpose of the role is to generate referrals from recruitment agencies by providing an exceptional level of customer service to those agency partners, along with making proactive calls to consultants at those agencies to deliver positive messages to strengthen the relationship between the company and the agency. Client Details A Manchester based leading provider of limited company, umbrella company & back office services to contractors and recruitment agencies. Description The key responsibilities of the successful Agency Support Advisor: Take ownership and resolve the company's agency queries coming from the agencies themselves, or other parts of the business Respond to queries via telephone and email Make phone calls to agencies to provide them with positive messages regarding the service that we are providing to them, with an aim of encouraging them to refer to the company Profile The successful Agency Support Advisor will have: A good, strong work ethic. Someone who wants to exceed in all that they do. A friendly, polite and approachable manner. Be a trusted source of information and support. The ability to provide a high quality of written and verbal assistance to agencies A desire to be successful in your role and exceed your targets Must be comfortable at promoting the company's services and speaking with recruitment agencies Excellent customer service skills Desirable: call centre and customer service experience Job Offer This is a customer service role but with a reward. There are targets set in place and room to exceed in the Agency Support Advisor Role.