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Capita
,
Swindon, Wiltshire
Client Services Team Member
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Becoming a Client Services Team Member with Capita Employee Benefits: We currently have some exciting opportunities to join our busy Swindon based team working in client services and striving to deliver a first-class stakeholder experience. Working within our Employee Benefits business unit the team are responsible for the management of our client's benefits portfolios ensuring that they receive a timely, effective and professional response to all queries and questions. Full training is provided within this post so the role is ideal for someone looking to start a career in this arena, combining customer service, administrative and analytical duties the roles are varied and rewarding and offer opportunities for career development both within this team and the wider Capita business. What you'll be doing: · Provide a first class experience for all stakeholders both internal and external · Action and complete all planned client portfolio and new business activities and services (i.e. renewals, market reviews, claims etc…) · Assist all portfolio clients with the development of their Employee Benefits strategy · Main point of contact for all HR, Payroll and provider queries · Bulk and individual pension transfers · Assist with project based activities as requested by the Client Services Manager What we're looking for: Ideally experience of working in a customer service or administrative role Excellent communication skills both written and verbal The ability to manage and prioritise own workload Proactive and positive approach to workload Outstanding customer focussed; driven to provide a first-class service to all stakeholders High level of attention to detail About Capita Employee Benefits Capita Employee Solutions is one of the largest employee benefits consultancies in the UK; a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. Our vision is to be the leading integrated, technology-enabled administration and consultancy business in the employee benefits market. Joining our team here, you'll deliver transformational consultancy and administration services, underpinned by market-leading technology. Capita Employee Benefits are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? · A competitive basic salary of £22,000 · 23 days holiday (rising to 27 ) with the opportunity to buy extra leave · Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more · Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact Jo Robinson via email at We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.