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Wanstor Network Services
,
London, Greater London
POS Implementation Specialist
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Job Type: Full-time |
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Salary: £32,000 per annum |
Overview
The Role Wanstor are looking for a POS Implementation Specialist to provide technical assistance, configuration and implementation on a vast range of projects, ranging from new site openings, refurbishments, closures, POS installations to POS integration projects. You will work with award winning hospitality chains on multiple projects at any given time, working in close contact with project managers and key stakeholders at each client. We work with global and domestic market leading clients, some of which operate in excess of 400 sites in the UK alone. You will be exposed to the latest hospitality technology, working with innovative Wanstor teams and partners such as Oracle in a growing, fast-paced industry. Reporting into the POS Implementation Manager, you will possess excellent communications skills with people at all levels and maintain a strong customer-focused approach. You must be equally passionate about the company and your role and take ownership of project milestones to drive project completion. You should be proactive, forward thinking, a team player and enjoy the challenge of solving complex issues. Responsibilities Own projects as a POS Subject Matter Expert Attend POS installations around the UK and internationally Work alongside client operations and IT teams, testing the latest software, interfaces and apps to enhance the user journey for clients and their guests Use your detailed knowledge of Oracle POS, networking, wireless switches and connectivity to map out requirements for design and the maintenance of POS estates for multiple clients Highlight system and process improvements through progressive system reviews Create technical knowledge articles and operational documentation from project work to facilitate the transition of projects into business as usual Develop and strengthen working relationships with customers and partners Provide support to the service desk as required Continue to grow and develop via self-learning, using tools such as LinkedIn Learning and POS training provided by Wanstor Drive improvement through best practice Be a brand ambassador for Wanstor and the POS Implementation team About You Experience with POS solutions (preferably Oracle Simphony) in the hospitality or retail sector Experience working on an IT service desk with a strong understanding of LAN, WLAN and WAN networks Excellent time management skills Excellent writing skills, organizational skills and communication skills Excellent problem-solving ability Strong desire to share knowledge, develop and assist others Self-starter with initiative and the ability to work independently UK Driving License Please note, this role requires flexibility. You need to be available to work shift work dependant on workload, travel out of the office, and on occasion overnight stays.