Operations Manager - KPMG - Contract - 6 months - Glasgow

KPMG ,
Glasgow, City of Glasgow
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Overview

KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach. The role may be used on either a large engagement as a deputy role under a Senior Operations Manager or on a small engagement as the lead Operations role. The successful applicant will be responsible for managing the transition in to the new engagement as well as delivering the objectives and business case for the client. The role will manage a team of up to 50 people in the delivery of services referred to above. The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment. In addition, the role will be required to build an understanding of our technology to support the delivery into the operation, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible. The role will involve working with several internal functions e.g. Operations Support, Design and Set Up/Transition, other Operation engagements within Managed Services, so the ability to proactively build and maintain internal networks will be key to the success of the role. Experienced at a management level Led small/medium team (50) Good communication and relationship management skills. Understanding of Managed Services tactical and strategic objectives Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business. Budgeting, forecasting and planning experience in an operational environment Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes Preferred background in Financial services industry, with exposure to KYCremediation, complaint handling, claims processing and conduct risk reviews in the UK, although not essential Commercial Awareness Presentation skills Focus on results-led management

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