Customer Service Executive - Southall - £24-£38k

Lamb Personnel ltd ,
Southall, Greater London
More Details
Job Type: Full-time
Salary: £24,000 per annum

Overview

My client based in Southall are seeking a Customer Service Associate to join their team. Th ideal candidate will have experience of the construction industry and be a confident communicator via both telephone and email. Job duties include - Deal directly with customers either by telephone or electronically. - Respond promptly to customer enquiries - Obtain and evaluate all relevant information to handle product and service enquiries. - Educate customers on product range, services and platforms available. - Provide pricing/costs and operation information (delivery/collection ETA etc). - Receive and process orders on behalf of customer in an efficient and accurate manner. - Develop strong relationships with customers and demonstrate value added to their business. - Identify potential customer needs and opportunities to grow the business relationship further. - Respond to customers emails in a prompt and professional manner. - Communicate and coordinate with internal departments. - Comply with all company procedures and policies. Key skills include - Previous experience in customer service/sales role. - Excellent communication skills, both verbal and written. - Ability to multi-task and prioritise. - Sound computer skills, including MS Word, Excel and Outlook. - Appreciation and an interest in providing exceptional customer service. - Excellent interpersonal skills (Positive, motivated) - Attention to detail and accuracy. Hours are on a shift basis either 06:30-16:30 or 08:00-18:00 Monday -Friday

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