Infrastructure Technician Apprentice

Remit ,
Bristol, Bristol
More Details
Salary: £11,000 per annum Salary to increase after 12 months

Overview

Remit Group are recruiting on the behalf of our esteemed client; DL I.T. Solutions, an outsourced IT Support Business who aim to offer the best possible service They're looking for 2 technically literate & confidant individuals to join the team in Bristol. Have you been actively looking for opportunities to work within the integral IT sector? Consider yourself for having a natural affinity for all things technical? Then this is a fantastic, long lasting opportunity to learn, develop and train within a 1st line support role; alongside a team of Engineers within a diverse, welcoming and fast paced IT environment. The successful Apprentices' will have the chance to grow and learn how to support the Businesses customers with varying technical issues; whilst having the opportunity to work and help out in their onsite workshop. Within the Apprenticeship role; the successful applicants will gain that crucial on the job working experience; whilst having access to excellent training and all the support needed to achieve an industry accredited Level 3 Qualification in the Infrastructure Technician programme. Duties & Responsibilities - Desktop Support Learn how to and aim to provide technical support; through the answering of support queries via phone or email communications Help and learn how to efficiently support users remotely Become able to maintain a high degree of customer service for all ongoing support queries; whilst adhering to all service management principles Become proficient and able to take ownership of users problems ad to be pro-active when dealing with issues. Aim to log all calls onto the companies in house logging system Assist in the response to queries from clients and aim to help them resolve any hardware or software problems Maintain a log of any hardware or software problems that have been detected. Support users in the use of computer equipment by providing necessary training and advice To notify the relevant staff to arrange for external technical support where problems cannot be resolved in-house Duties & Responsibilities - Workshop Assist with the diagnosing and repairing of faults with IT equipment Helping to install Windows 10 on new equipment with the default companies applications Assist to repair any damaged IT equipment Ensuring a record is kept of all parts used to ensure a correct billing; whilst creating an asset register on the companies system for all PC's Help to keep customers updated with the progress of repairs Ensure to maintain a tidy and safe workshop If your an individual looking for a rewarding and challenging post where you can impress the organisation with a can-do attitude then our client is keen to hear from applicants Desired skills Having an excellent telephone manner Working knowledge of Microsoft based operating systems Have a hand's on approach and willingness to learn Flexible and pro-active approach Knowledge of the internal components within computers Personal qualities Possessing a keen attention to detail Able to interact confidently with users and clients to establish issues and to explain solutions Able to work as part of a team or using own initiative Proactive attitude to helping and supporting users Able to thrive within a busy, demanding environment Desired qualifications You'll need to have a minimum 5 GCSE's, grade A-C / 8-4 or the Functional Skills Level 2 equivalent including English, Maths and ICT. Training to be provided The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A/ CompTIA Network professional qualification (Choose one option) This job was originally posted as www.totaljobs.com/job/89761890

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