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Elizabeth Michael Associates
,
Sandiacre, Derbyshire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
| CUSTOMER SERVICE ADMINISTRATOR | | SANDIACRE, NOTTINGHAM | | £18,000 PER ANNUM | | MONDAY - FRIDAY, 8.00AM - 5.00PM | Our client is seeking a Customer ServiceAdministrator who will deliver an effortless customer experience, whilst developing and building relationships with customers. This is a great opportunity for a candidate with exceptional communication skills and a passion for putting the customer at the heart of everything you do. You will be confident with handling a large number of calls daily, ensuring that all orders and enquiries are dealt with in a timely and professional manner. Responsibilities: Dealing with all customer enquiries effectively and efficiently Entering all orders onto the system correctly, using the appropriate product codes Pro-actively upselling promotional products to customers whenever possible Resolving customer issues promptly and accurately, to promote customer loyalty Liaising with external suppliers, sourcing products and availability where necessary Facilitating requests for new accounts, catalogues and updating contact details Skills/Attributes/Experience: Experience working in a Customer Service environment Excellent IT skills, including Microsoft packages and bespoke databases Effective verbal and written communication Ability to work accurately with large amounts of data Resilient and able to overcome challenges Ability to develop and build relationships with internal and external customers Experience of working under pressure and in a fast-paced environment Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication. This advert will stay live until the successful candidate starts the role and will be deleted at that point. Occasionally, old adverts will be pulled across to job boards we do not advertise on and therefore are not deleted when we remove our own advert. Please cross-reference with the Elizabeth Michael website to familiarise yourself with our up to date vacancies.