Interim Senior Service Designer - Prison

TCL Search ,
Sheffield, South Yorkshire
More Details
Salary: £550 per day subject to IR35 status

Overview

Interim Senior Service Designer (Prison) Pay Rate: Up to £550 per day pay range, subject to IR35 status Background Keeping the public, staff and prisoners safe is the number one priority for prison services. HMPPS is committed to reducing crime in prison that disrupts the delivery of safe, decent and secure prison environments and causes harm in the community. These roles will design digital services that will radically improve the security of our prisons and probation services by transforming the way that information is collected, shared and used across HMPPS and partner agencies. The challenge Our users are operational staff across prison and probation services, regional and national management teams and staff in multi-agency partners. The current way that information is collected, analysed and shared is labour intensive and inefficient and information can be out of date by the time it is received. We are designing new digital services that will transform the Quality of the information received Speed with which information is processed and shared Insight and foresight the information provides. These roles are exciting opportunities to develop world-class services that will have a significant impact on the safe running of our prison and probation services. The Role As an experienced service designer, you’ll have a strong history of designing complex services. You’ll have strong interpersonal and partnership skills and enjoy working in a multi-disciplinary, delivery focused, agile environment. You'll be excited by the challenge of understanding user needs and policy goals to support strategy and decision making, and experienced at designing whole services. You’ll be experienced using a variety of prototyping methods, and be able to prototype in code. You’ll understand the way the internet works and want to push government and the practice of service design beyond where it is now. As an experienced service designer, you’ll have developed a core set of practice skills and you have the ability to define what does good look like across a number of practice approaches. You’ll also be a part of advancing our approach, helping to grow our culture, coaching junior members of the team, and partnering with and inspiring our stakeholders. Responsibilities: As a Senior Service Designer, you will: Work within and across multi-disciplinary teams to design, prototype and build services Understand user needs, journeys and motivations across systems, departments and organisational boundaries Understand the existing supporting systems of a service — both online and offline Understand root causes of failure within existing services Confidently identify opportunities for improving outcomes and efficiency within existing services Develop design concepts, prototypes and service blueprints that help reimagine how services can be delivered Develop trusted relationships with your team and senior stakeholders, successfully bringing them along with you in the design process Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change Help define what good looks like by welcoming constructive criticism on your work and be able to constructively review the work of others Train & mentor other designers Skills and Experience The ideal candidates will be able to demonstrate the following skills & experience: Essential: Interpreting and analysing user needs and business objectives in highly complex service areas Using research and insight to design, prototype and test whole services, from concept to final delivery Creating high-quality artefacts such as experience maps and service blueprints Confident and experienced in paper and digital prototyping, using tools and applications such as InVision, Sketch and Adobe Creative Suite Confident and experienced in leading workshops, design sprints and co-design with stakeholders and users Can confidently talk to developers and understands security, accessibility, version control and hosting A strong understanding and application of mixed design methodologies such as user-centred design, systems thinking or futures thinking to solve complex social problems Confident and experienced in leading design vision and explaining design concepts in a clear and compelling way to influence strategy and delivery Confident and experienced working in a fast paced, agile environment Confident and experienced in coaching or supporting junior designers A minimum of 3 years of relevant industry experience Experience of designing at scale Desirable: Experience of prototyping in HTML or CSS Designing in highly technical environments Contract Length: 6 months “Essential Requirements” – Please check to ensure that your CV addresses the following items: Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. Your availability to work either immediately, or at short notice. Qualifications and experience relevant to the job role – please give full details within your CV document Additional Requirements: BPSS - security clearance Other preferable/desirable details to include on your CV, if applicable: Any local authority/public sector experience Any relevant qualifications held or being studied for

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