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The Fortune Group Limited
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Marlow, Buckinghamshire
Network Support Engineer
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Salary: From £28,000 to £30,000 per annum 25% shift Allowance |
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Overview
Cisco, Network Engineer, Shift pattern The Fortune Group are recruiting for Cisco Network Support Engineer for a FTSE 250 listed company voted one of the best companies to work for Suitable Cisco Network Support engineer's you will be primarily responsible for investigating Cisco related support issues and escalating, where necessary, to the relevant internal team or vendor. As expected, on any support team it can be challenging but is also extremely rewarding when you see the issue through to resolution. Day to day responsibilities • Provide technical support for all Cisco network and security customers, troubleshooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agreed SLAs and escalating to the vendor where required • Assist with raising TAC cases to Cisco where a fix, patch or workaround cannot be identified or found. • Provide hardware support and warranty management. • Working with both the Service Desk & Support and Services Integration teams on Customer and Internal projects, where necessary • When required, attend the Change Advisory Board (CAB) and Problem Reviews Essential skills if you have most of them but not all, please still apply • Existing Cisco networking skills • A desire to provide outstanding customer experience • Background of providing network telephone support to either internal or external customers • CCNA / Cisco Certified Network Associate (Security) • Practical experience of router and switch configuration • Experience with F5 Networks • Experience with Cisco Collaboration Please call or send me your CV for more information. New Template This job was originally posted as www.totaljobs.com/job/89652131