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Bupa UK
,
Staines-upon-Thames, Surrey
Customer Renewals Adviser
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
Customer Renewals Adviser Staines Permanent £23,000 raising to £24,000 after 6 months Full time - 37.5 hours per week We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match. About job area At the Contact Centre in Bupa, you never know what kind of call is going to come next but you know that you are going to make a difference every time. What you'll be doing As a Renewals Adviser, you would be supporting existing customers through their policy renewal conversations. This is not a new business sales role, so your customers will already recognise the value Bupa can offer, allowing you to focus on delivering the right outcome and best level of healthcare for them and their families. This means engaging with customers, asking insightful questions and listening carefully to their specific needs. You'll experience: A comprehensive four-week classroom induction designed to give you the tools you need A shift system based on a 37.5-hour week. (Unlike many contact centres, you will only work one half shift Saturday per month, and you get time back during the week in exchange.) Ongoing opportunities to grow professionally and the potential to move into other areas of the business. Who we're looking for? You'll need exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer. You'll be resilient, driven by results and enjoy working as part of a team and individually. Flexibility and multi-tasking are handy skills a long with a love for speaking on the phone, as almost all of your day will be spent supporting customers. Confident using a PC is helpful as we have a range of tools and systems designed to aid you whilst you are talking on the 'phone. In return you will be rewarded with excellent benefits - including 25 days holiday (plus Bank Holidays), free healthcare, an onsite gym and a subsidised restaurant and coffee shop. There's free parking and a free shuttle bus to Staines station. You'll also be supported in developing your skills with ongoing training and career opportunities. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Please ignore the Job Posting End Date below