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Pontoon
,
Staines-upon-Thames, Surrey
Customer Insight Manger
Overview
Customer Insight Manager Start Date: ASAP Initial Period: 12 Months Location: Staines Rate: £Competitive The Company My client is a British multinational energy and services company. Its principal activity is the supply of electricity and gas to businesses and consumers in the United Kingdom, Ireland and North America. The Role In this role you will be responsible for managing my clients NPS programme and looking at all the insight and the integrity of the information that is being provided. You will be Responsible for ; Managing the supplier, maintaining the robustness of the research and disseminating the insight narrative to the Business Work with key stakeholders to identify real requirement from briefs, focusing on value add, priority projects Support the Senior Insight Managers in delivery of key projects Work flexibly with colleagues in the Insight & Research team to deliver the team's objectives Advise on methodology utilising a combination of primary and secondary qualitative and quantitative tools and sources Deliver primary and secondary market research in a robust fashion to inform strategic decision making, Provide clear recommendations, ensuring 'why' and 'so what' are always delivered and actions can be taken. Draw on other sources and previous studies as appropriate, and feed this back to the business Develop and sign off proposals, questionnaires and topic guides and attend fieldwork (where relevant) Work with various agencies to maximise value from those relationships Ensure projects are delivered on time and within specific budgets Within all aspects of the role put the Customer at the heart of decision making and support the ambition to lead the digital transformation of our industry TO APPLY - PLEASE REPLY WITH AN UP TO DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.