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Hays Specialist Recruitment Limited
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Oldham, Greater Manchester
IT Service Desk Lead and 3rd Line Support
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Job Type: Full-time |
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Overview
IT Service Desk Team Leader and 3rd Line Support | Oldham | Up to £30,000 DOE Your new company An established engineering company Your new role There is a requirement for a well versed 3rd line support person to come in and lead the IT support team, maintaining the businesses infrastructure, whilst taking escalations from 2nd line Install, configure, troubleshoot, support and maintain I.T. infrastructure e.g. PC's, Servers, Switches, Printers. Provide Support for business applications, troubleshooting software and hardware problems and liaising with suppliers where necessary. Provide advanced support for Microsoft Windows and Office. Maintain and develop the Active Directory, including Group Policies. Maintain and support system such as email, AETD, Anti-Virus and Windows Update, Anti Malware and a good understanding of Cyber Security. Ensure Backups are performed and any problems are dealt in a timely manner. Maintain the call logging system and handle escalation. Support the LAN and WAN network infrastructure. Maintain the VOIP telephony system. Some travelling between sites when required so full driving license is essentials. What you'll need to succeed Experience of working at 3rd line level in a similar background would be ideal Microsoft Qualifications What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk