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Focus Resourcing
,
Cardiff, South Glamorgan
Quotation Estimator/ Admin Engineering
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Our established client based outside Cardiff ( St Mellons) is looking to appoint an Order Management Administrator. Based within the Internal Sales department, the main purpose of this role is the coordination of the customer services and order processing activities within the sales office, ensuring all orders and complaints are processed promptly to the satisfaction of the customer. Main Responsibilities: Answering telephone calls from customers Field and log and customer concerns/complaints Process customer orders checking all relevant data is added for order input i.e. all orders checked against current lead times; all orders to be signed and dated by person checking; contact customers where information not clear or missing. Complete all daily disciplines Bulk order management and resolution i.e. receive and enter customer bulk order against bulks; keep up to reduction of bulks Liaise with dispatch department to resolve delivery issues Liaise with customers re delays due to manufacture/stock Routing of complaints to the relevant person Confer with customers and business unit on lead times To follow the SAP workflow Essential Attributes & Skills Understanding of how an office is run effectively Professional telephone manner IT literate Organised, systematic and precise Ability to work under pressure Able to use own initiative Flexible Company offer a fantastic working environment with good benefits and career progression Ideally a car driver due to location.