Product Features
Blog
Contact Us
Sign In
So Code Ltd
,
London, Greater London
Desktop Engineer
|
|
Salary: £35k - 40k per year |
|---|
Overview
Desktop Support Engineer Location: Central London Salary:K (Permanent) Are you an inspiring desktop support engineer looking for a role with a leading global blue-chip software company based in London? My client hosts over 50 years of innovation working with 16,000 customers worldwide. My client is looking for an individual who will follow excellent process steps and provide support to execute high priority projects. The successful applicant will have a strong hardware technical ability and firm understanding of software support. Responsibilities Manage through to conclusion all escalated helpdesk support incidents Prioritise locally assigned tickets based on companies SLA’s Ensure effective and efficient support is delivered to all company’s user base including remote support. Act as an escalation point for incidents that can’t be resolved by standard companies agreed process within hardware, software and network communications. Provide user-based training where applicable. Essential that you’re a methodical planner and adhere to companies’ processes Log important documentation correctly and provide technical excellence Essentials My client has a Microsoft first approach supplemented by applications from other vendors to meet specific business needs 5 years’ experience in 1st line and 2nd line support Excellent technical IT knowledge on hardware such as desktops, Laptops Hardware Provide a high level of customer service and a confident communicator. Demonstrate advanced troubleshooting and configuration knowledge of windows server & desktop operating systems. Strong knowledge of utilities, office 365 & MS back office applications, business applications, database, Anti-Virus and Backups. Desirable Skills Knowledge of Active Directory, Exchange, Hyper-V/VMWare vCenter/Other virtualisation Technologies, MS System Centre. Understanding of LAN/WAN/SAN, TCP/IP, DNS, DHCP, SNMP, Switching, VPN, Firewall - Checkpoint, Wireless, Fibre Channel/iSCSI, VOIP. Configuration of Server Hardware, Network Appliance, Cisco Switches/Routers, Brocade, desktop/laptop/tablet hardware. Application Packaging, VB Script/Windows Scripting/PowerShell, Unified Communications, Skype for Business / MS Teams, Database Operations (SQL Server/Oracle). At SoCode, we pride ourselves on an attractive referral scheme. If you have Friends, Family or Colleagues looking for a new position please don’t hesitate and get in touch with us by either phone or email ensuring they provide us with your name. If we successfully find them a new position, we will provide you with thank you present to show our appreciation. For further information, and to learn how you can become part of this company’s future please contact or give me a call on. This job was originally posted as www.totaljobs.com/job/89944047