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Charterhouse Recruitment Ltd
,
York, North Yorkshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £18,915 per annum |
Overview
CUSTOMER SERVICE ADVISOR THE COMPANY Our client, a specialist insurer is looking to recruit new Representatives to their busy centre in York. The company are seeing massive business growth and have just rebranded so this an exciting time to join. YOUR NEW JOB The purpose of the role is to engage with customers and provide specialist insurance tailored to suit the individual needs. You will be given superb training and then empowered to make decisions in the best interest of the customers you are engaging with Key duties - - Build relationships with potential and current customers using their channel of choice - Deliver exceptional service to customers by matching customer needs to the relevant products and services in the portfolio - Conduct all customer and business activities to the required quality and professional standards -Dealing with any queries, upgrades, and administering any payments -Dealing with any complaints, acting in a professional manner and adhering to company policies -Administration duties including payments, new contact information, cancellation paperwork We are looking for individuals who possess an excellent telephone manner and inter-personal skills showing empathy and intuition. We are looking for individuals who understand service excellence and who are sales focused WHATS ON OFFER £18,915 Salary Several Tiers of career progression starting at Band A Company operate a Flexi-time policy - core hours 10am-3.30pm - great to fit around other social commitments Full-Time role including one Saturday in 3 and one Sunday in 5 Additional days holiday can be accrued