IT Lead & Project Support Engineer

D4 Technical ,
Huddersfield, West Yorkshire
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Overview

Scope of Job: Supporting the IT Manager / CIO deliver upon the strategic vision for the design, implementation and support of all internal systems including the network, cloud services, mobile and desktop devices. Also responsible for the design, implementation and 3 rd line support of client solutions Specific Account-abilities - Development of a robust Cloud First Technology Strategy - Ensure security and compliance best practices are adhered to and enforced across the business - Setup New Starters as per the company procedure & decommission as per company procedure - Work through the Spiceworks Ticketing System & assist other members of the team with day to day issues - Develop and deliver IT security training to be delivered company wide and then at induction to new starts - Assist with the ISO27001 implementation in 2020 working with a 3 rd party consultant for delivery - Build meaningful relationships with internal system suppliers - Develop client relationships with the innovation team if required and work on client projects as and when required. - Be a key decision maker for internal systems with robust case presented for any iterations - Proactive on qualifying and implementing new technology to the group with the direction of the IT Manager / CIO - Ensure a solid reporting process is in place to keep exec team up to date on IT across all companies. - Ensure IT service is clearly communicated through the business, so users understand escalation paths.Develop training material and promote a self-service mentality. Skills required for this role · Proven experience developing strategic system architecture plans · Meraki & or Cisco Networking Experience · Azure & Amazon AWS Experience · VMWare Knowledge · Office365 Knowledge & Experience · Spiceworks Knowledge · Salesforce CRM Experience & Knowledge · Knowledge around VPN connectivity · SIP / H323 Knowledge (Not essential but will aid your application significantly) · VC Endpoint & Infrastructure Knowledge (Not essential but will aid your application significantly) · Good experience in system and network creation and development · Analytical, conceptual and troubleshooting abilities · Solid track record in prioritizing and executing tasks when under extreme pressure · Strong focus on Unified Communications

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