Customer Service Advisor/Administrator

Adecco ,
Coventry, West Midlands
More Details
Contract Type: Contract
Salary: £9.23 per hour

Overview

My client is currently looking to recruit a Customer Service Advisor/Administrator based in their ever growing site in Coventry. The role will be working within a small Customer Service team dealing with B2B calls (Business to Business), training will be provided but a background in Customer Service and Manufacturing would be advantageous. We are looking for an immediately available individual, dependant on your availability you could be starting as early as tomorrow You will be supporting the Sales, Service and Marketing department with the administration of the sales and service processes whilst delivering A Service to internal and external customers. About the role: · Ensure all orders received by email are input onto the appropriate system quickly and accurately · Respond in a timely fashion to customer enquiries or escalate if appropriate · Update the Salesforce CRM system in-line with internal work flows and processes · Manage communications with customers to acknowledge the sales / service orders · Pro-actively manage the administration of the service process · Manage the end-to-end process About you: · Customer centric outlook - puts the customer first. Professional, friendly, confident and positive when dealing with customers and prospects · Enthusiasm and tenacity to strive for continuous improvement. Works with a positive, can-do attitude · Resilient, proactive and positive in challenging situations · Ability to build relationships both internally and externally · Confident with the ability to act on own initiative, has strong judgement and decision-making ability · Must have results driven method of working and a strong desire to complete and succeed at all tasks as well as taking personal ownership for outputs with a can-do attitude · Excellent attention to detail combined with strong numerical and written skills · Organised and efficient · Track record of success in a similar role blending customer service, sales and administration duties (customer service / inside sales / sales through service / sales & service administration) · Experience dealing with customers over the phone essential · Proven ability to build strong relationships with excellent communication skills · Good IT skills (outlook, word, excel) & Salesforce CRM experience would be very advantageous In Return: - Monday to Thursday, 8.30am - 5pm & Friday, 8.30am - 3.30pm working hours - £18,000 to £20,000 dependant on experience - This role is an ongoing temporary opportunity with no end date in sight. For more information please call Lydia on Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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