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Latcom Plc
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Borehamwood, Hertfordshire
Policy Services Administrator
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Job Type: Full-time |
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Overview
Policy Services Administrator required in Borehamwood. Job purpose: This role is responsible for dealing with Customer Service correspondence which can involve anything from setting up a new direct debit record to responding to a customer’s letters which could be requesting information on the various policies that we service. This role also involves dealing with emails from customers or third parties and dealing with several reports. This role also helps with the input for the department Management Information. It also provides assistance to the Customer Contact Centre and FTS with calls during busy periods as and when required. Skills required: Proficient customer service experience Sound telephone experience Proven complaint handling experience Excellent telephone manner The ability to communicate effectively, verbal and written Sound experience of working towards targets and service standards The ability to work under pressure Self motivated PC literate Desirable Finance or Insurance industry experience Please send in your CV if you have the above skills.