Resource Planning Analyst

The Business Connection ,
Chester, Cheshire
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

Working for this award-winning business in Chester, the Resource Planning Analyst will be working within the Operations team, responsible fordesigning, producing and delivering robust, appropriate and accurate resource plans on a weekly, daily and monthly basis. The company’s success has been recognised both within and beyond their industry, having won a prestigious "Best in Industry" award for the last four years, and have been recognised by the London Stock Exchange Group as one of the "1,000 companies to inspire Britain". The Resource Planning Analystwill be rewarded with a 33 days’ holiday, private medical insurance, death in service scheme, enhanced maternity and paternity pay, onsite gym, long service awards and staff discount. To apply for the Resource Planning Analyst role, you will possess experience in a similar role in a contact centre environment, with previous exposure and understanding of a Work Force Management tool. The Resource Planning Analyst will have an exceptional attention to detail, along with a broad commercial awareness and strong communication skills at all levels - with the ability to present information succinctly and clearly. Key Responsibilities: Forecasting multi skilled areas to ensure business objectives are met Producing schedules that meets the demands of the client whilst balancing the needs of agents Planning and scheduling off phone activity whilst maintaining forecasted Service Levels Reviewing holiday requests, ensuring holiday allocations meet business and agent requirements Scheduling summaries to be produced and analysed Planning for changes in work patterns, investigating potential scenarios, and finding solutions to challenges that arise Preparing reports to determine call volume, calling patterns, service trends, and staff productivity Produce forecasting and scheduling reports to the Senior Management Team Essential Skills: Previous experience in a similar role in a contact centre environment Previous exposure and understanding of a Work Force Management tool Professional and flexible approach with a "can do" attitude Highly self-motivated and performance orientated with the ability to prioritise Excellent attention to detail Excellent skills in Excel and a good working knowledge of Microsoft Office applications Highly organised, self-motivated individual who can produce high quality work under pressure Keywords : Resources resource planning, analyst, analytical __________________________________________________________________________________________ Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy We are an equal opportunities agency and welcome applicants from all backgrounds

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