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Single Source Recruitment
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Chester, Cheshire
Resource Planning Analyst
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Salary: £25,000 per annum + Additional Company Benefits |
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Overview
MB177 – Resource Planning Analyst Location: Chester Salary: £25,000 Working Hours: Monday to Friday 9am - 5.30pm Additional Benefits: 33 days’ holiday (including bank holidays), An additional day off for your Birthday, Annual bonus scheme, Staff pension, Private Medical Insurance, Death in Service payment, Subsidised park and ride passes, Enhanced Maternity and Paternity pay, Long service awards - cash payments and increases in holiday allowances, Staff discount on cottage holidays, Free worldwide travel insurance (including family members), Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office. Single Source Recruitment are currently recruiting for a Resource Planning Analyst on behalf of our client based in Chester. They require either an experienced Resource Planning Analyst, preferably with previous exposure and understanding of a Work Force Management tool, to support their ever expanding team. This is an excellent and exciting opportunity to work for an established organisation and to grow from within. Duties and Responsibilities of a Resource Planning Analyst: Forecasting multi skilled areas to ensure business objectives are met. Producing schedules that meets the demands of the client whilst balancing the needs of agents. Planning and scheduling off phone activity whilst maintaining forecast Service Levels. Reviewing holiday requests, ensuring holiday allocations meet business and agent requirements. Scheduling summaries to be produced and analysed. Planning for changes in work patterns, investigating potential scenarios, and finding solutions to challenges that arise. Preparing reports to determine call volume, calling patterns, service trends, and staff productivity. Produce forecasting and scheduling reports to the Senior Management Team. Skills and Qualifications required from a Resource Planning Analyst: Previous experience in a similar role in a contact centre environment. Previous exposure and understanding of a Work Force Management tool. Professional and flexible approach with a “can do” attitude. Highly self-motivated and performance orientated with the ability to prioritise. Excellent attention to detail. Excellent skills in Excel and a good working knowledge of Microsoft Office applications. Highly organised, self-motivated individual who can produce high quality work under pressure. MB177 – Resource Planning Analyst Location: Chester Salary: £25,000 Working Hours: Monday to Friday 9am - 5.30pm Additional Benefits: 33 days’ holiday (including bank holidays), An additional day off for your Birthday, Annual bonus scheme, Staff pension, Private Medical Insurance, Death in Service payment, Subsidised park and ride passes, Enhanced Maternity and Paternity pay, Long service awards - cash payments and increases in holiday allowances, Staff discount on cottage holidays, Free worldwide travel insurance (including family members), Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office.