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EA FIRST LTD
,
Hitchin, Hertfordshire
Customer Services Team Leader
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Job Type: Full-time |
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Salary: £33,000 per annum |
Overview
Main Responsibilities Lead and motivate the people services team to optimum performance levels, to achieve agreed targets Assisting the Head of HR to continuously develop the people services offering Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency within the department and business unit Providing training to the team on systems, policies and procedures where necessary Collate & provide information on key performance indicators for reporting To provide reports on team and department progress and other requirements Lead and drive team performance and delivery, effectively delegating and organising workload appropriately and managing improvements where necessary Recruit, train, monitor and develop team members, outlining the areas of accountability, providing coaching on areas of development and empowering ownership of problems through to resolution The Successful Candidate Will Have Proven experience within managing a customer service team, preferably in HR Experience as a senior customer service individual or in HR Administration Experience of working in a customer focused environment, ideally working to SLA's Exceptional communication skills both written and verbal An excellent communicator with the ability to motivate and engage your team Ability to identify areas of training for individuals Approachable and creative mindset