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RE Resource Group
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Aston, Birmingham, West Midlands
Customer Service Advisor - KEYWORKER
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Job Type: Full-time |
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Salary: £9.74 per hour |
Overview
Customer Service Advisor - Keyworker. £9.74 - £12.66 per hour Aston, Birmingham Seeing a Customer Service Advisor to support customers with their enquires. You will have an excellent telephone manner and feel comfortable with resolving queries over the telephone. IMMEDIDATE START REQUIRED. Birmingham, Aston. The role as a Customer Service Advisor: Receive and record in a correct and precise manner. Escalate operational and transport matters likely to impact service provision, to line manager or hierarchy as per instruction. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service. customer requests for direct issues, special picks and emergencies, liaising with all associated departments Liaise with customer service colleagues, providing support as required in the provision of excellent service to our customers Investigate missing orders and where necessary. Develop the relationship and lines of communication between the business and customers. Support stock requirements from new customers, and changing needs for existing customers, to ensure product availability. Proactively liaise with customers to ensure they are aware of any relevant product or service issue that may impact them. Deal with and resolve customer complaints relating to products unfit for purpose. Key Skills and Attributes required: PC literacy Work on own initiative Problem solving and resourcefulness Excellent written and verbal communication Planning, prioritisation and management of workload Confidence in liaison with all stakeholders Pleasant, helpful and 'can-do’ attitude Belief in our service and its benefits to our customers If this role sounds of interest to you, apply today to Emma RE Resource Group today RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.