Apprentice- IT Customer Service Apprentice

CITY OF WOLVERHAMPTON COLLEGE ,
Cannock, Staffordshire
More Details
Job Type: Full-time
Salary: £4.15 per hour

Overview

A fantastic opportunity to work as an IT Customer Service Apprentice working alongside the development team, maintaining existing and creating the next generation of Wellness Management and Marketing System for an award winning B2B platform. Apprenticeship hourly rate of £4.15 Desired skills Highly computer literate Good communication skills Personal qualities Good team player Passion for customer service Deadline driver Enthusiastic Desired qualifications GCSE English and maths C Grade or equivalent. Duties include: To answer incoming calls to the customer care line To log all incoming calls with clear, detailed, and effective information, and to pass ownership to another colleague if required To provide effective technical support and fault resolution with timely feedback to the client or other party To provide effective user support and resolution with timely feedback to the client or other party To share knowledge internally and assist in updating the knowledge base as necessary To aid in the feedback and assessment of software releases and relevant update documentation To regularly assess 1st line calls, to ensure all client’s enquires are being dealt with To achieve internal and external SLA’s, and to feedback to management on their status To ensure all internal systems are kept up to date (i.e. Net Help Desk, ACT, support documentation) To attend and contribute to Customer Care meetings To meet individual daily objectives/targets Any other business in relation to the role Training Training provider CITY OF WOLVERHAMPTON COLLEGE Applications for this apprenticeship are being processed by City of Wolverhampton College Training provided: NVQ Level 3/4 IT, Software, Web and Telecoms Professionals apprenticeship Functional Skills maths and English (if required) Apprenticeship framework IT, Software, Web and Telecoms Professionals

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