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Carrington West Utilities
,
London, Greater London
Dispatcher
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Salary: £25k - 30k per year |
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Overview
My client is an exciting young Fibre Network supplier who supply ultra fast broadband to customers across London in the commercial market. They have been growing their large network across the city and are developing new plans to open up their network to a greater number of customers across the capital. They are a rapidly growing company, working at a rate of 150 new streets per month. Making them one of the fastest growing Fibre networks in the UK. To support this growth they are currently looking for a Dispatcher to manage the work lots of all the engineers assigned to you. You will report directly into the Head of Operations. Responsibilities: ·Update the job notes with Engineers notes and Customer feedback ·In a timely manner, update and monitor the progress of each job ·Liaise with engineers and obtain and additional information required ·Manage engineers overtime and workload ·Deal with your engineer teams incoming calls and monitor issues and respond to problems ·Work with little to no supervision ·See customer jobs through to completion ·Work to office management procedures Requirements: ·Proven experience in Scheduling and office administration ·Excellent interpersonal skills including communication ·Being a well organised person ·Strong attention to detail ·Ability to hit KPI's ·Confidence on the phone ·Customer focuses approach to work ·Excellent IT skills, mainly with MS Office (Word, Excel) ·Ability to manage your own workload in a timely manner ·Problem solving skills ·Ability to work well with others in a team ·Ability to work well under pressure and react to daily changes ·Sales force experience (Desirable) ·Experience in Telecoms (Desirable) My client offer an extensive benefit package including: ·Good pension ·Life Insurance ·33 days holiday ·Medical Cash Plan ·Free coffee and Cinema ticket package