Product Features
Blog
Contact Us
Sign In
Randstad Construction, Property and Engineering
,
Cosham, Portsmouth, Hampshire
Customer Service Advisor
|
|
Contract Type: Contract |
|---|---|
|
|
Salary: £9.22 per hour |
Overview
Customer Service Advisor £19,184 Per Annum Cosham, Portsmouth PO6 3LY Weekly pay - £9.22p/h Role is based on a rota so must be flexible to consider the following hours Weekends will be required 06.00am-14.00pm, 07.30am-15.30pm,10.00am-18.00pm, 14.00pm-22.00pm,08.00am-13.00pm,20.00pm-07.15am Salary £9.22 per hour - Paid weekly every Friday Experience with a leading company On site parking Long term secure work Immediate start Your responsibilities include: Receive and process customer telephone, email, and fax or internet requests to ensure the timely and effective completion of work, in accordance with the service level specification Participate in workplace inspections and risk assessments on regular basis within the areas of responsibility To contribute to the business change programme as a result of direct experience in delivering the helpdesk service To ensure that the relevant information is accurately logged on FM Services database in accordance with Performance Management System (PMS) to enable the effective transfer of information to the appropriate department for action. Provide the department with a task number Provide an administrative support service to the tam (including distribution of mail; typing; filing; and dealing with telephone calls as necessary) to maximise efficiency and also to facilitate a good responsive customer service. Regularly review logged calls on the database, to monitor progress, identify priority tasks and ensure timely completion Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks Responsible for passing on instructions to Facilities staff, recording such action in response to calls, requests etc., and enabling staff to meet the performance targets of the contract. To participate in additional training based on specific needs of the Post Holder and the service level requirements, so to maintain a professional image Qualifications or Required Experience: Maths level C - (or equivalent) English level C - (or equivalent) RSA 11 - (or equivalent) Experience in a large organisation in an admin or call centre role Understanding of Microsoft word, Excel and Access Provide an excellent level of customer service Good verbal and written communication skills Customer focused High degree to attention to detail Ability to work effectively as part of a team Ability to function in a pressurised environment A good knowledge of Health and Safety Ability to work shifts to meet the needs of the department Flexibility to work additional hours often without prior notice and when required. Competencies: Own customer issues to resolution Receptive to change Reliable Flexible To apply for this fantastic opportunity, please can you apply using the button below. Alternatively you can call Dani on Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.