Customer Service Advisor - Salary of £20,000 - Ferndown

Bond Williams ,
Ferndown, Dorset
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Our client based in Ferndown is looking for a Customer Service Advisor join their team. The main aspect of the role is to provide the best possible Customer Service to the customers, contributing towards the success of the business by achieving our customers' expectations and fulfilling their needs. Main responsibilities: Ensuring all orders are processed Ensuring all orders are processed accurately and within the relevant timescales. Ensuring that the Goods return policies, procedures are adhered to. Regularly review the status of orders and courier deliveries, proactively communicating with the customer to advise delivery times, resolving any delivery issues to the customers' satisfaction Liaising with healthcare professionals on behalf of the customer Ensuring new patients are contacted after delivery to confirm ongoing ordering pattern. Maximise the number of existing customers who continue to use our service by identifying customers who do not use our service regularly. New patient leads are generated and followed through to achieve targets Product samples are accurately processed within agreed timescales. Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction Responding appropriately and sincerely to all customer complaints and compliments. Reporting all issues that hinder the delivery of excellent Customer Service to the Customer Services Team Leader Record all customer complaints and compliments. Key Skills: Previously worked in an office/health centre/hospital is desirable Excellent Customer Service experience Flexible attitude PC Literate Excellent interpersonal skills Compassionate personality Ability to think on your feet quickly The working hours are Monday - Friday 8.30am - 5.30pm. For more information please send your CV to or alternatively you can apply online. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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