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Neville and More Limited
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Southwater, West Sussex
Customer Service Administrator
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Job Type: Full-time |
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Overview
Neville and More is a successful and rapidly growing company, providing creative primary packaging solutions to support the growth and development of consumer brands. You will see the results of many of our projects in well-known high street retail outlets. We recently received an award as one of the fastest growing companies in Sussex. Our key markets include Healthcare and Pharmaceutical, Cosmetics and Personal Care, Food, Beverage and Household. Your key role as Customer Service Administrator is to serve the needs of Neville and More’s clients. This involves: Processing all incoming sales orders from the relevant industry sector(s). Effective and confident verbal and written communication with clients, suppliers and colleagues. Building and maintaining excellent rapport and long term relationships with key clients and visiting them as and when necessary. Answering incoming telephone calls politely, efficiently and effectively. Monitoring customer sales, identifying any significant evolutions and taking appropriate actions. Communicating with customers to establish future product demand and planning supply. Up selling and suggesting new or alternative products and sending appropriate samples as necessary. Monitoring stock holding and stock planning requirements for selected customers. Demonstrating an awareness of stocks held, new production dates and shipment dates for core products. Creating and monitoring purchase orders to fulfil customer orders and general stock replenishment. Providing clear and thorough information and guidance to colleagues in Sales, Logistics and Warehouse to ensure that all customer requirements are met. Working to deadlines and prioritizing busy workload as necessary, demonstrating a commercial awareness. Having an awareness of the Neville and More product range, suppliers and any new product developments targeted at the relevant sector(s). The main qualities we are looking for in this role are enthusiasm, a positive attitude, attention to detail, effective written and confident verbal communication skills, good organisational skills and the ability to work effectively in a team. Previous experience in a customer facing role is essential, as is familiarity with the SAP Business One Software package. Relevant and on-going training will be provided for this varied role which provides an excellent opportunity to join a rapidly growing company and to build and develop a career in a vibrant commercial environment. Hours 8.30am-5.00pm weekdays and up to 33 days annual paid leave. Benefits include competitive starting salary (£25,000 - £30,000 depending on experience), company profit sharing scheme and excellent pension scheme.